Privacy Policy

Effective Date: February 17, 2026
Last Updated: February 17, 2026

Introduction

Welcome to GoldNova Logistics (“Website”). Your privacy is important to us. This Privacy Policy explains how GoldNova, LLC (“we,” “us,” “our”) collects, uses, and protects your personal information. By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: When you submit a quote request, contact form, or inquiry on our Website, we may collect information such as your name, email address, phone number, company name, shipment details (origin, destination, cargo type, weight, dimensions), and other contact or service-related details necessary to provide you with accurate freight quotes and services.

Device Information: We may collect information about the device you use to access the Website, including IP address, browser type, and operating system, to improve our services and enhance security.

Usage Data: We may collect data on how you use our Website, including pages visited, time spent on each page, and any actions taken, to improve user experience and website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: We use your personal information to respond to quote requests, provide freight estimates, coordinate shipments, and deliver the logistics services you have requested.
• To Communicate: We may contact you via email, phone, or SMS messages with quotes, service updates, shipment tracking information, and other communications related to your freight services.
• To Improve the Website: We analyze user interactions and behavior to improve and customize our Website, quote forms, and services.
• To Enhance Security: We use device and usage data to detect and prevent fraud, abuse, and other harmful activities on our Website.

SMS Consent

By providing your phone number in our quote form or contact forms, you consent to receive SMS messages from us regarding your quote requests, shipment updates, and services. These communications include:

• Service-Related Messages: Such as quote confirmations, shipment tracking updates, pickup/delivery notifications, and other communications related to your freight services.
• Opt-Out Options: You may unsubscribe from SMS messages at any time by replying “STOP” to any message received from us or by contacting us directly at support@goldnovalogistics.com. Standard message and data rates may apply. Reply HELP for assistance. Message frequency may vary.

Important Note: SMS opt-in or phone numbers provided for the purpose of SMS communications are not shared with any third party under any circumstances.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

• With Carriers: As a freight broker, we share necessary shipment information with authorized motor carriers to arrange and execute your freight transportation.
• Service Providers: We may share information with trusted service providers who assist us with payment processing, email services, analytics, and customer support, under strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, regulation, legal process, or government request.

We do not share, sell, or disclose your phone numbers or SMS consent with third-party vendors, advertisers, or apps. All collected data is used exclusively within GoldNova Logistics, LLC for the purposes outlined in this policy.

Security of Your Information

We take the security of your information seriously and use industry-standard measures to protect it from unauthorized access, alteration, or disclosure, including:

• Encrypted data transmission using SSL/TLS certificates
• Secure server infrastructure with firewall protection
• Access controls and authentication protocols
• Regular security assessments and monitoring

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations (such as record retention requirements for freight brokers).
• Opt-Out: You may opt-out of marketing communications at any time.

To exercise these rights, please contact us at support@goldnovalogistics.com or info@goldnovalogistics.com.

Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience, analyze usage, and improve website functionality. Cookies help us:

• Remember your preferences and quote information
• Analyze website traffic and user behavior
• Provide personalized content
• Measure marketing campaign effectiveness

You can manage your cookie preferences through your browser settings, though disabling cookies may affect Website functionality. For more details, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations (typically 7 years for transportation records under DOT/FMCSA regulations), resolve disputes, and enforce our agreements.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review this Privacy Policy periodically for any updates. Continued use of our Website after changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

GoldNova Logistics
General Inquiries: info@goldnovalogistics.com
Support: support@goldnovalogistics.com
Phone: +1 (855) 994-2028
Website: https://goldnovalogistics.com

By using our Website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.